1. SHIPPING & DELIVERY POLICY
At Miljo we currently only ship to the UK and EU. We do not deliver to PO Boxes, military and restricted areas. Whilst we strive to keep our rates affordable, our focus is on getting your items to you quickly and safely. Our delivery charges are based on weight and location, upon entering your details we will auto calculate the charges based on your given address.
2. ORDER STATUS & TRACKING
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 5-7 working days upon confirmation of payment. This can vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.
All orders are dispatched with Royal Mail or Parcelforce on a 48 Hour Courier delivery service. Once your order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our logistics partners, with your tracking code. Please provide your contact number under the address selected upon checkout in order for the couriers to contact you in case of any unforeseen circumstances.
3. PACKAGING
All orders are packed with recycled, protective materials to ensure safe delivery of your artwork. Depending on whether your artwork is framed or unframed, determines how your prints are packaged. Unframed A4 and upwards prints are sent in a poster tube, wrapped in soft paper to protect the print. Framed prints are flat packed in sturdy cardboard boxes with eco-friendly pillow cushioned film to ensure they arrive safely ready to hang in your home.
4. TAXES, DUTIES & TARIFFS
For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.